Returns & Exchanges
I hope you love the things you bought from NABO. But if you don’t, don’t worry. Just send it back in its original package within 14 days of receipt for a refund or an exchange.
Please note only regular priced items may be returned. Unfortunately sale & clearance items cannot be returned unless they are faulty.
All you need to do is to contact NABO at firstname.lastname@example.org and I’ll let you know where to return the goods to along with the next steps.
Please package up the good you are returning safely, together with your name, order details and the reason for the return.
It's advised that you use a tracked or registered mail carrier service for the return, as it is your responsibility to deliver the goods back to NABO. NABO does not cover the shipping cost on returns.
If you want to return your order direct to the NABO showroom please get in touch to arrange at email@example.com.
Please note NABO can not refund products that have been damaged or altered in any way. NABO reserves the right to refuse returns of items when they do not meet the conditions set out above.
If you require a refund NABO will credit the purchaser’s card for the sum paid minus actual postage cost. NABO sometimes subsidise the postage and will therefore loose money on returns if the actual shipping cost (or some of it) is covered by NABO.
If you require a refund for vintage furniture NABO will credit the purchaser's card for the sum paid minus the actual postage cost the purchaser paid when placing the order with NABO.
Refunds will be made within 14 days of the date NABO received your returned item(s).