FAQ

If you can't find the answer you're looking for please don't hesitate to contact me at hello@naboshop.com

 

Where are you based?

 

NABO shop has its base in Bermondsey, London, United Kingdom. But it's born and bred in Scandinavia.

 

Is it possible to try before I buy? 

 

We understand that it's nice to have the option to see things in real life before you make a decision. That's why we welcome you to pop by our showroom to see the items in our collection.

Please note it's by appointment only. Please contact founder, Christina Thaisen, to arrange a date and time on hello@naboshop.com

 

How do I place an order?

 

Placing an order with NABO shop is simple. Once you've found the item you like to simple add it to your cart by clicking the "add to cart" button. You will automatically be redirected to the shopping basket, where you can checkout through a simple checkout process, or you can click the "continue shopping" button if you want to add more things to your cart.

If you have any questions or problems placing an order please contact NABO shop on hello@naboshop.com. 

 

How can I pay for my order?

 

You can pay for your order using debit or credit cards or you can pay for your order with PayPal.

Payment for the whole price of your order must be received before it can be accepted. Once payment has been received by NABO shop we will send a confirmation email to you at the email address you provide in your order form.

 

What happens after I place an order? 

 

Short after placing your order you will receive a confirmation e-mail to the address supplied. NABO shop will start packing your order and send it off as quickly as possible.

 

When will my order be shipped? 

 

When you place your order before 5pm it will be dispatched the next working day and usually delivered within 2 working days from dispatched date.

Vintage furniture will be shipped within 10 days.

NABO shop currently only ships within the UK and Europe. Please contact us at hello@naboshop.com for worldwide shipping - We'd be happy to find a solution.

 

What is the shipping cost?

 

The shipping cost depends on the weight of your order. It will show in your cart before check out. At check out you'll also be offered the option to pick up your order at NABO shop, which is free.  

 

Can I return my order if I changed my mind?

 

Yes, of course you can. We all change our mind from time to time.

You can read the returns policy here

Please note NABO shop can not refund products that have been damaged or altered in any way. NABO shop reserves the right to refuse returns of items when they do not meet the conditions set out above. 

 

  

What do I need to do if I want to return my order? 

 

You need to contact NABO shop at orders@naboshop.com. You'll hear back as soon as possible with information about where to return the goods to along with the next steps.

Please package up the good you are returning safely, together with your name, order details and the reason for the return. We advise that you use a tracked or registered mail carrier service for the return, as it is your responsibility to deliver the goods back to NABO shop. NABO shop does not cover the shipping cost on returns.

You can read the returns policy here

 

Will I get my money back?

 

If you require a refund, NABO shop will credit the purchaser’s card for the sum paid minus actual postage cost. NABO shop sometimes subsidise the postage and will therefore loose money on returns if the actual cost is covered by us. 

If you require refund for vintage furniture NABO shop will credit the purchaser's card for the sum paid minus the actual postage cost the purchaser paid when placing the order with NABO shop.

Refunds will be made within 14 days of the date we receive your returned item(s).  

It's advised that you use a tracked or registered mail carrier service for the return, as it is your responsibility to deliver the goods back to NABO shop. NABO shop does not cover the shipping cost on returns.

 

Are artworks sold with a frame? 

No, all artworks are sold unframed.
 

 

Where can I find a frame? 

 

NABO shop art prints and art photographs fit standard frames. You can either buy one online or find a professional picture framer.

 

What frames do you use on your photos? 

 

NABO shop uses standard frames on all product photos. We really like the simplicity of Moebe CPH frames.

 

Do you have a retail location? 

 

At this time, no. But watch this space! 


If you can't find the answer you're looking for please don't hesitate to send a mail to hello@naboshop.com